Installation enquiry
Chapter 12 of the Hooray user guide.
Balloon arches, walls and ceiling clouds are quoted, not added to a cart. The Installation enquiry section is a contact form made for them: it asks for the event date, the venue's suburb, a budget and colours, and sends everything to your inbox. It's on every preset's page.enquiry template, and on the Hooray and Garland home pages.
What shoppers see
On the left, the section's eyebrow, heading and text over two photos cut as balloons (or two plain balloons in your palette's colours until you choose photos). On the right, a white card with the form:
| Field | Required | Notes |
|---|---|---|
| Name | Yes | |
| Yes | ||
| Phone | No | Shows while Show the phone field is on |
| Event date | Yes | A date picker that doesn't offer past dates |
| Venue suburb | No | |
| Budget | No | A dropdown of your Budget options, starting at "Choose a range". Hidden when the options are blank. |
| Colours | No | Placeholder: "Sage, sand, white" |
| Tell us about it | No | The message. Placeholder: "A 3 m arch over the dessert table for a 40th…" |
After sending, the form is replaced by your Success heading and Success text ("Thanks, we've got it" and "We'll reply within one business day with ideas and a quote."), with a Keep shopping link. If something's missing, the form comes back with "Please check the form" and the fields to fix.
Where the enquiries arrive
Every enquiry is sent by Shopify, like your contact page's messages, to your store's sender email. To see or change it, go to Settings › Notifications in Shopify admin and look for Sender email. If your sender email is on your own domain, Shopify may ask you to authenticate the domain.
Each email lists every field the shopper filled in, labelled: Name, Email, Phone, Event date, Venue suburb, Budget, Colours, the message, and Enquiry (your Enquiry type, "Installation" by default). Shopify sets the subject line, and it can't be changed, so use the Enquiry line to filter enquiries into their own folder. Reply straight to the email to answer the shopper. Messages Shopify thinks are spam arrive with "[SPAM]" at the start of the subject, so check those too.
Before you publish, send yourself a test enquiry from your live store and check it arrives. The theme editor's note under Form points to the same place.
Set it up
- In Online Store › Pages, click Add page, call it Installations, and choose
page.enquiryas its Theme template. In the Garland preset the hero links to/pages/installations, so keep that handle or change the link. - Open the page in the theme editor and rewrite the section's words and Budget options for your business.
- Add the page to your menu, and point the home page's buttons at it.
You can also add Installation enquiry to any other page with Add section.
Settings
| Setting | Default | What it does |
|---|---|---|
| Eyebrow | "Installations" | |
| Heading | "Planning something bigger?" | |
| Text | "Arches, balloon walls and ceiling clouds across the Inner West…" | Name your own area and reply time |
| First image, Second image | Cut as balloons: keep the subject in the middle and upper part | |
| Form heading | "Ask about an installation" | Above the form |
| Show the phone field | On | |
| Budget options | Under $300, $300 to $500, $500 to $1,000, $1,000 to $2,500, Over $2,500 | One per line. Leave blank to hide the budget field. |
| Colours placeholder | "Sage, sand, white" | The hint in the empty Colours field |
| Message placeholder | "A 3 m arch over the dessert table for a 40th…" | |
| Enquiry type | "Installation" | Sent with every enquiry, so you can filter them in your inbox. Use a different word on each page, such as "Wedding" or "Corporate", to tell them apart. |
| Button label | "Send enquiry" | |
| Success heading | "Thanks, we've got it" | |
| Success text | "We'll reply within one business day with ideas and a quote." | Promise only the reply time you can keep |
| Background | Bright block A | |
| Streamer at the bottom edge | None |