Buglyph

Techno support

Stuck on a setting, found a bug, or something in the documentation doesn’t match what you see? Tell us below. Support comes from the people who designed and built Techno.

About you

Enter your name.

We reply here. Use the address you’d like the answer sent to.

Enter an email address, like name@example.com.

Your store

The .myshopify.com address is best. It stays the same when you change domains.

Enter your store’s address, like your-store.myshopify.com.

Shown under the theme name in Online Store › Themes.

If the issue is on an unpublished theme, share a preview link so we can see it.

Only if we need to see your theme settings in the admin. Find it in your Shopify admin under Settings › Users. We’ll send a request you can accept or decline. Never send us your password.

Your request

Choose what this is about.

Describe the problem.

Custom code or apps that change the storefront?

Custom Liquid, edits in Edit code, or apps that add sections and scripts. They’re the most common cause of theme issues, so it helps to know up front.

Choose No, Yes or Not sure.

One file, up to 7 MB. Most issues are faster to show than describe.

By sending this form you agree to our privacy policy. We use what you send only to answer your request.

What support covers

  • Questions about Techno’s features and settings
  • Help setting up the theme with your store’s products and content
  • Bugs in the theme: a broken layout, a dead link, a setting that doesn’t do what the documentation says
  • Guidance on theme updates

We fix confirmed bugs in a future theme update. Critical issues, such as a broken cart or checkout path, are fixed as soon as possible.

What it doesn’t cover

  • Writing, debugging or maintaining custom code, including Custom Liquid and edits made in Edit code
  • Issues caused by third‑party apps. We’ll tell you if we find an app is the cause.
  • Design work, custom sections or features Techno doesn’t include
  • Store setup outside the theme, such as shipping rates, payments, taxes and domains. Shopify Support helps with those.

Full support policy

Prefer email?

Write to hello@buglyph.com. Include your store URL and theme version. The form is faster for us to act on, because it asks for everything up front.