FAQ

Products, photos and the demo text aren't there after I install

They aren't included. The demo stores in the listing photos use our own sample products and pictures. Your products appear as soon as you add them, and sections that need a product, collection or image show samples in the theme editor until you choose one.

The garland builder is missing from my home page

The Featured product section has no product chosen, so shoppers see nothing there (the theme editor says "No product selected"). Choose your garland kit as its Product, or delete the section (chapter 4).

Every occasion tile opens the same list of everything

The tiles have no link or collection, and there's no Occasion filter yet, so Shopify ignores the filter in the address. Choose a collection for each tile, or add the filter in Search & Discovery (chapters 8 and 14).

An occasion tile opens the right collection but shows the wrong products

The tile's Name and your custom.occasions values must match exactly: "Baby shower" isn't "Baby Shower" (chapter 8).

Tapping an age shows every number balloon

You've chosen a Number balloon collection but haven't added the Number filter, or the products have no custom.number. Add the filter and fill in the number (chapters 7 and 14). With Ages link to set to The collection itself, that's on purpose.

Tapping an age shows search results

The Turning picker has no Number balloon collection, so it searches for the number and "balloon". Choose your collection (chapter 8).

Turning 30 doesn't find my foil number balloons

They're one product with ten digit variants, and a product can hold only one custom.number. Set the Turning picker's Ages link to to The collection itself, or sell the common ages as products of their own, each with its number (chapter 8).

My cards show no occasion chips

Check Theme settings › Product cards › Show occasion chips is on, and that custom.occasions is filled in on the product, with exactly that namespace and key (chapter 7).

The Party in a box section doesn't show

Choose at least one collection in Party themes, and give the products in it a custom.pack_size of 1 or more, or set Pack size without a metafield (chapter 11).

A party box product is missing from the list

It has no custom.pack_size, it's past Most items per theme in the collection's order, or its metafield is a Decimal rather than an Integer (chapters 7 and 11).

The box adds the wrong colour of plates

Each line adds the product's first available variant. Give per-guest products one variant, or move the one you want to the top of the product's variants (chapter 11).

The Garland builder says it isn't shown to shoppers

It has no colours. Add Garland colour blocks inside it (chapter 9).

The garland preview doesn't change when I choose a length

The length option's name must be in Length option names (Length, Size by default), and its values must start with a number, such as 3 m (chapter 9).

There's no Buy it now button on my product pages

Theme settings › Event date and delivery › Hide Buy it now and express buttons is on, which it is by default, so shoppers go through the cart and choose a date. On a garland, Buy it now also waits for a colour (chapters 9 and 10).

A garland order came through without colours

It was added some other way than its product page or quick view: a Quick order list, a garland on a template other than product.garland, or an old cart. Keep garland kits on product.garland (chapter 9).

The cart has no event date panel

Check Show the event date panel in the cart is on and at least one of Offer pickup and Offer delivery is on. The panel only shows when the cart has something in it (chapter 10).

The first date is later than I expected

Count it through: past the Daily order cutoff adds a day, the slowest custom.lead_days in the cart (or Lead time) is added, Extra days for delivery is added for delivery, and closed days are skipped (chapter 10).

A postcode I deliver to says it's outside the area

Postcodes are matched whole, and ranges only work for all-digit postcodes. Check the line is Name | postcodes | fee text with a comma between postcodes. The theme editor lists lines it can't read (chapter 10).

Checkout charged a different delivery fee from the zone

The theme's fees are text only. Set the same prices in Shopify's Local delivery zones (chapter 10).

The Check out button is greyed out

Require a date and zone before checkout is on (it is in the Garland preset). The line under the button says what's missing (chapter 10).

An order came through without an event date

Require a date and zone before checkout is off, an express button was showing, or the shopper used a saved checkout link. Shopify's checkout can't require it, so contact the customer (chapter 10).

Where do I see the event date and the zone on an order?

In Shopify admin, open the order: they're in Additional details, as Event date, Fulfilment, Delivery postcode, Delivery zone and Time slot (chapter 10).

Installation enquiries aren't arriving

They go to your Sender email in Settings › Notifications. Check that address, your spam folder, and for subjects starting "[SPAM]" (chapter 12).

The product page says "Free shipping over $100." and I don't offer it

The Hooray and Toast presets set Theme settings › Commerce › Free shipping over. Set it to 0, or to your real threshold (chapter 2).

The newsletter promises an email a fortnight and I don't send one

The theme doesn't send email. Write and send it from Marketing, or change the Newsletter section's heading and body (chapter 4).

My card shows no quick add button

Turn on Show quick add button in Theme settings › Product cards. The presets have it on. A sold-out product gets Email me when it's back, and products with options or a garland open quick view.

There's no Occasion or Number filter on my collection

Filters need the Search & Discovery app. Add them there and check Enable filtering is on (chapter 14).

Can I use Hooray on more than one store?

Each purchase covers one store. Buy a licence for each additional store (see LICENSE.txt).

How do I update to a new version of Hooray?

Updates are provided at Buglyph's discretion and download the same way as your original purchase. Upload the new zip as a new theme and set it up alongside your live one before publishing. Your metafields, products, collections, menus, pages, Shopify delivery settings and Search & Discovery filters live in your store, not the theme, so they carry over. Theme editor changes, including your Event date and delivery settings and zones, garland colours, occasion tiles and party themes, need to be made again in the new copy.

Does Hooray need any apps?

No app is needed for shop by occasion, the Turning picker, the garland builder, the event date and delivery zones, party in a box or the installation enquiry. Shopify's free Search & Discovery app powers the filters (and the Occasion and Number links) and the complementary products, and its free Translate & Adapt app handles other languages. Subscriptions need a subscription app, and star ratings need a review app.