FAQ

Are the demo products and photos included?

No. The presets include the layout and demo text only. Your store shows your own products and images; replace the demo copy, prices, lead times and promises with your own.

The dimension line and the Dimensions section don't show on my product

They need a width (or diameter) and a height in the custom namespace, as product or variant metafields (chapter 7). Check the namespace and key are exactly custom.width, custom.height and so on. Will it fit also needs a depth.

The material chips don't show; I see pills

The option's name must be in Theme settings › Materials and samples › Material option names, and its values need swatches (set on the option values in admin) or Material entries whose names match the values. Check the Material metaobject has Storefronts access turned on.

The close-up shows, but there's no "Order a free sample"

Samples must be on (Offer free material samples), and the material needs a sample variant: its sample field, or a variant of the Sample product whose title matches the material's name. Also check the Variant picker block's Show the free sample action.

Why does my product say "Made to order" when it's in stock?

It is tagged made-to-order, or it has lead-time metafields and its inventory isn't tracked, or it is tracked, set to continue selling and at zero. Remove the tag or track the stock (chapter 11).

The "Request a trade quote" link doesn't appear

Choose your trade page in Theme settings › Trade › Trade page, and check Show request a trade quote on the Buy buttons block. Gift cards never show it.

Where do trade enquiries and back-in-stock requests go?

To your store's sender email address, as contact form messages (Settings › Notifications shows the address). Nothing is sent to the shopper automatically.

How do I update to a new version of Atelier?

Updates are provided at Buglyph's discretion and download the same way as your original purchase. Upload the new zip as a new theme and set it up alongside your live one before publishing. Your metafields, metaobjects, products and pages live in your store, not the theme, so they carry over; theme editor changes need to be made again in the new copy.

Can I use Atelier on more than one store?

Each licence covers one store. Buy a licence for each additional store. See LICENSE.txt.

Does Atelier need any apps?

No. Samples, lead times, Shop the room and trade enquiries are built in. Shopify's free Search & Discovery app powers filters and complementary products, and its free Translate & Adapt app handles other languages. Reviews, subscriptions and pre-order apps can add their own app blocks.