FAQ

Products, photos and the demo text aren't there after I install

They aren't included. The demo stores in the listing photos use our own sample products and pictures. Your products appear as soon as you add them, and the hero, tiles, cards and testimonials draw sample garments until you choose your own images.

Why are there drawings of leggings on my live store?

They're Rep's sample garments, shown wherever an image hasn't been chosen yet: the hero, activity tiles, support cards, image with text and testimonials. Choose your images, or set each one's Sample art to None (chapters 4 and 8).

My cards show no activity icons or support pills

The product needs custom.activities or custom.support_level filled in, with exactly those keys (chapter 7), and Show activity icons and Show the support level must be on in Theme settings › Product cards.

An activity shows a dot instead of a pictogram

Rep doesn't know that name. Pick the nearest name from chapter 7's table (Gym, Running, Barre…), or keep yours: the dot is on purpose and the name is still read out.

The activity tiles open the whole collection

Add the Activity filter in Search & Discovery, or give each tile its own link (chapters 8 and 13). Also check the tile's Name is spelled exactly as in your products' activities.

The support chips open everything, not sports bras

Add the Support level filter in Search & Discovery, and choose a sports bra collection as Collection for support links (chapter 8).

The Fabric and fit card doesn't show

The product needs at least one of custom.compression, custom.stretch, custom.fit_type, custom.fabric_features or custom.composition, and the template needs the Fabric and fit block (chapter 9).

The compression meter is missing, though the other rows show

custom.compression must be a whole number from 1 to 5. A decimal, a word or 0 hides it (chapter 7).

Every style says "Between sizes? Size up for comfort."

Only firm styles should: check Suggest sizing up from compression (4 by default) and the products' compression levels and fit types (chapter 9).

The inseam doesn't show

Leggings need an option named Inseam or Length (or a name you list in Inseam option names), or each variant needs custom.inseam (chapter 9).

Complete the set doesn't show

The product needs custom.set_with (a List of products) with at least one piece that isn't sold out, and the product template (not product.no-set). In quick view it's a link to the product page (chapter 10).

A piece says "Not in this colour", but I make it in that colour

The colour names must match: "Fern" and "Fern green" don't. Rename the option values so matching pieces share a name, and check both products name their colour option as in Colour option names (chapter 10).

The set shows a saving, but checkout charges full price

The theme only shows an estimate. Create the automatic discount in Discounts, or set Theme settings › Sets › Set discount back to 0 (chapter 10).

The home page's set adds the wrong size of the main product

The presets' Complete the set section has no Variant picker, so it adds the main product's first colour and size in stock. Add a Variant picker block to the section (chapter 10).

The fit finder link is missing

The product needs a size option named Size (or a name in Size option names), the template needs the Fit finder block (product.no-set doesn't have it), and Turn on the fit finder must be on (chapter 11).

The fit finder recommends a size my product doesn't have

The chart's size names must match the product's Size values exactly: "M" isn't "Medium". When a product isn't made in the recommended size, Rep picks the nearest one it is and says so. Check Size chart, or give the product its own custom.size_matrix (chapters 7 and 11).

Can I see my customers' sizes?

No. The answers stay in the shopper's own browser and are never sent to you, to Shopify or to anyone else. That's also why a shopper enters them again on another device (chapter 11).

My leggings show Choose options instead of size pills

That's on purpose: a product with an option besides colour and size, such as an inseam, opens quick view so the shopper picks it. Sell each length as its own product if you want size pills on the card (chapter 2).

Shop in size M shows everything

Add the Size filter in Search & Discovery (chapter 13).

The product page says "Free shipping over $100" and I don't offer it

The presets set Theme settings › Commerce › Free shipping over. Set it to 0, or to your real threshold (chapter 2).

The newsletter promises free express shipping and I don't offer it

The theme doesn't create discounts or send email. Set up the perk in Shopify, or change the Newsletter section's words (chapter 4).

The footer's About column is missing

It shows a menu with the handle about, which a new store doesn't have. Create the menu in Content › Menus, or choose another menu in the column (chapter 3).

My card shows no quick add

Turn on Show quick add button in Theme settings › Product cards. Sold-out products never have one, and on phones and tablets it's the round +, which opens quick view.

Can I use Rep on more than one store?

Each purchase covers one store. Buy a licence for each additional store (see LICENSE.txt).

How do I update to a new version of Rep?

Updates are provided at Buglyph's discretion and download the same way as your original purchase. Upload the new zip as a new theme and set it up alongside your live one before publishing. Your metafields, products, collections, menus, pages, discounts and Search & Discovery filters live in your store, not the theme, so they carry over. Theme editor changes, including your size chart, activity list, compression words and inseam labels, need to be made again in the new copy. Your shoppers' saved sizes stay in their browsers and carry over too.

Does Rep need any apps?

No app is needed for shop by activity, the fabric and fit card, Complete the set or the fit finder. Shopify's free Search & Discovery app powers the Activity, Support level, Size and Colour filters and the complementary products, and its free Translate & Adapt app handles other languages. Subscriptions need a subscription app, such as Shopify's free Shopify Subscriptions. Star ratings need a review app.