# FAQ

Chapter 15 of the Rep user guide.

## Products, photos and the demo text aren't there after I install
They aren't included. The demo stores in the listing photos use our own sample products and pictures. Your products appear as soon as you add them, and the hero, tiles, cards and testimonials draw sample garments until you choose your own images.

## Why are there drawings of leggings on my live store?
They're Rep's sample garments, shown wherever an image hasn't been chosen yet: the hero, activity tiles, support cards, image with text and testimonials. Choose your images, or set each one's **Sample art** to **None** (chapters 4 and 8).

## My cards show no activity icons or support pills
The product needs `custom.activities` or `custom.support_level` filled in, with exactly those keys (chapter 7), and **Show activity icons** and **Show the support level** must be on in **Theme settings › Product cards**.

## An activity shows a dot instead of a pictogram
Rep doesn't know that name. Pick the nearest name from chapter 7's table (Gym, Running, Barre…), or keep yours: the dot is on purpose and the name is still read out.

## The activity tiles open the whole collection
Add the **Activity** filter in Search & Discovery, or give each tile its own link (chapters 8 and 13). Also check the tile's **Name** is spelled exactly as in your products' activities.

## The support chips open everything, not sports bras
Add the **Support level** filter in Search & Discovery, and choose a sports bra collection as **Collection for support links** (chapter 8).

## The Fabric and fit card doesn't show
The product needs at least one of `custom.compression`, `custom.stretch`, `custom.fit_type`, `custom.fabric_features` or `custom.composition`, and the template needs the **Fabric and fit** block (chapter 9).

## The compression meter is missing, though the other rows show
`custom.compression` must be a whole number from 1 to 5. A decimal, a word or 0 hides it (chapter 7).

## Every style says "Between sizes? Size up for comfort."
Only firm styles should: check **Suggest sizing up from compression** (4 by default) and the products' compression levels and fit types (chapter 9).

## The inseam doesn't show
Leggings need an option named **Inseam** or **Length** (or a name you list in **Inseam option names**), or each variant needs `custom.inseam` (chapter 9).

## Complete the set doesn't show
The product needs `custom.set_with` (a **List of products**) with at least one piece that isn't sold out, and the `product` template (not `product.no-set`). In quick view it's a link to the product page (chapter 10).

## A piece says "Not in this colour", but I make it in that colour
The colour names must match: "Fern" and "Fern green" don't. Rename the option values so matching pieces share a name, and check both products name their colour option as in **Colour option names** (chapter 10).

## The set shows a saving, but checkout charges full price
The theme only shows an estimate. Create the automatic discount in **Discounts**, or set **Theme settings › Sets › Set discount** back to 0 (chapter 10).

## The home page's set adds the wrong size of the main product
The presets' Complete the set section has no Variant picker, so it adds the main product's first colour and size in stock. Add a **Variant picker** block to the section (chapter 10).

## The fit finder link is missing
The product needs a size option named **Size** (or a name in **Size option names**), the template needs the **Fit finder** block (`product.no-set` doesn't have it), and **Turn on the fit finder** must be on (chapter 11).

## The fit finder recommends a size my product doesn't have
The chart's size names must match the product's Size values exactly: "M" isn't "Medium". When a product isn't made in the recommended size, Rep picks the nearest one it is and says so. Check **Size chart**, or give the product its own `custom.size_matrix` (chapters 7 and 11).

## Can I see my customers' sizes?
No. The answers stay in the shopper's own browser and are never sent to you, to Shopify or to anyone else. That's also why a shopper enters them again on another device (chapter 11).

## My leggings show Choose options instead of size pills
That's on purpose: a product with an option besides colour and size, such as an inseam, opens quick view so the shopper picks it. Sell each length as its own product if you want size pills on the card (chapter 2).

## Shop in size M shows everything
Add the **Size** filter in Search & Discovery (chapter 13).

## The product page says "Free shipping over $100" and I don't offer it
The presets set **Theme settings › Commerce › Free shipping over**. Set it to 0, or to your real threshold (chapter 2).

## The newsletter promises free express shipping and I don't offer it
The theme doesn't create discounts or send email. Set up the perk in Shopify, or change the Newsletter section's words (chapter 4).

## The footer's About column is missing
It shows a menu with the handle `about`, which a new store doesn't have. Create the menu in **Content › Menus**, or choose another menu in the column (chapter 3).

## My card shows no quick add
Turn on **Show quick add button** in **Theme settings › Product cards**. Sold-out products never have one, and on phones and tablets it's the round **+**, which opens quick view.

## Can I use Rep on more than one store?
Each purchase covers one store. Buy a licence for each additional store (see LICENSE.txt).

## How do I update to a new version of Rep?
Updates are provided at Buglyph's discretion and download the same way as your original purchase. Upload the new zip as a new theme and set it up alongside your live one before publishing. Your metafields, products, collections, menus, pages, discounts and Search & Discovery filters live in your store, not the theme, so they carry over. Theme editor changes, including your size chart, activity list, compression words and inseam labels, need to be made again in the new copy. Your shoppers' saved sizes stay in their browsers and carry over too.

## Does Rep need any apps?
No app is needed for shop by activity, the fabric and fit card, Complete the set or the fit finder. Shopify's free **Search & Discovery** app powers the Activity, Support level, Size and Colour filters and the complementary products, and its free **Translate & Adapt** app handles other languages. Subscriptions need a subscription app, such as Shopify's free Shopify Subscriptions. Star ratings need a review app.