FAQ

Products, photos and the demo text aren't there after I install

They aren't included. The demo stores in the listing photos use our own sample products and pictures. Your products appear as soon as you add them, and sections that need a product, collection or image show samples until you choose one.

The facts panel doesn't show on my product

The product needs a custom.supplement_facts metafield (check the key exactly, chapter 7), and it must use the product template, which has Facts and ingredients; product.accessory doesn't.

The facts panel has no serving size, or no servings per container

The serving row needs the field's first line to start with Serving size |; servings per container needs custom.servings (chapter 8).

Every row shows a †

Those rows have no third cell. Add the daily value (Vitamin C | 60 mg | 67%), or write - to leave the cell empty without a † (chapter 8).

The supply calculator doesn't show

The product needs custom.servings, the template needs the Supply calculator block (the product template has it), and on a product with plans the Buy buttons block's Show subscription options must be on, because the calculator sits inside Subscribe and save (chapter 10).

It says "Servings a day" instead of "Gummies a day"

The calculator reads the serving size from the first line of custom.supplement_facts. Start it Serving size | 2 gummies, with the number first (chapter 10).

There's no Subscribe and save option

Delivery plans come from a subscription app. Install one, such as Shopify Subscriptions, and add the product to a plan (chapter 10).

No delivery plan is chosen, or the wrong one

Preselect the matching delivery may be off, the shopper may already have chosen, or the link may name a plan. A plan named without a number ("Monthly") takes its days from Plan lengths in days by its place in its group, so name your plans in days or weeks, or set that list to match (chapter 10).

It says "bottle" for my powders

Set Container word to a list, such as "bottle, tub". Powders and scoop servings then use "tub" (chapter 10).

The goal quiz doesn't appear

Shoppers see it once at least one product in the goal finder's Collection to rank has custom.goals. Check Show quiz is on and the section has Goal blocks (chapter 9).

The quiz says "We don't have a match for that yet."

No available product among the collection's first 50 has that goal in custom.goals. Check the spelling matches the tile, and that custom.goals is a list (chapters 7 and 9).

A product I expected isn't in the stack

The stack holds up to Products in the stack, with at most Most products of one format of each format, and skips sold-out products. Products past the collection's first 50 aren't ranked (chapter 9).

Goal tiles show every product, or the goal chips are missing

Add the Goal filter in Search & Discovery, or give each tile a link or a fallback collection. Without the filter, the goal chips need a collection per goal whose handle is the goal's name, such as sleep (chapters 9 and 14).

My product cards have no colour or no serving chip

The colour comes from the product's first goal that's in Goal names; the chip needs custom.servings and a serving size, and Show the serving chip on (chapter 2).

The goal tiles are missing from my menu

Your header menu needs a top-level link titled as Menu item with goal tiles ("Goals"), with your goals as its child links (chapter 3).

The footer's Goals (or Our farm) column is missing

It shows a menu with the handle goals (or about), which a new store doesn't have. Create it in Content › Menus, or choose another menu in the column (chapter 3).

There's no lab report button, or it doesn't say "(PDF)"

The product needs custom.lab_report, a file or a URL. "(PDF)" shows only for a link ending in .pdf (chapter 11).

The cart says "Subscriptions ship free", but I charge for shipping

Turn off Subscriptions ship free in Theme settings › Subscriptions, or set up the matching free rate (chapters 10 and 13).

The product page shows only the first paragraph of my description

The Description block shows the short form by default. Choose Full description, or add a Collapsible row with the full text (chapter 6).

Can I use Dose on more than one store?

Each purchase covers one store. Buy a licence for each additional store (see LICENSE.txt).

How do I update to a new version of Dose?

Updates are provided at Buglyph's discretion and download the same way as your original purchase. Upload the new zip as a new theme and set it up alongside your live one before publishing. Your metafields, products, collections, menus, pages, delivery plans and Search & Discovery filters live in your store, not the theme, so they carry over. Theme editor changes, including your goal names, disclaimer and section words, need to be made again in the new copy.

Does Dose need any apps?

No app is needed for the facts panel, the goal finder, the supply calculator or ingredients and evidence. Delivery plans need a subscription app, such as Shopify's free Shopify Subscriptions. Shopify's free Search & Discovery app powers the Goal, Format and Certification filters and the complementary products, and its free Translate & Adapt app handles other languages. Star ratings need a review app.