Support
What Techno support covers, how to reach us, and what to include so we can help quickly.
Contact support
Use the support form: buglyph.com/techno-theme/support
Or email hello@buglyph.com.
We reply within two business days, Monday to Friday, Australian Eastern Time. You'll get an automatic confirmation email when your request arrives.
Before you contact us
Many questions are answered in the FAQ. If yours isn't, have these ready:
| Detail | Why we need it |
|---|---|
| Your name and email | So we can reply |
Your store URL, for example your-store.myshopify.com | So we can see the issue |
| The Techno version | Shown in Online Store › Themes under the theme name |
| What you expected and what happened | So we understand the problem |
| The page address where it happens | So we can find it |
| Screenshots or a screen recording | Most issues are faster to show than describe |
| Whether you've added custom code or apps | Custom code and apps are the most common cause of theme issues |
If you'd like us to look at an unpublished theme, share a preview link from Online Store › Themes › ⋯ › Preview › Share preview.
What support covers
- Questions about Techno's features and settings
- Help setting up the theme with your store's products and content
- Bugs in the theme: a broken layout, a dead link, a setting that doesn't do what this documentation says
- Guidance on theme updates
We fix confirmed bugs in a future theme update. Critical issues, such as a broken cart or checkout path, are fixed as soon as possible.
What support doesn't cover
- Writing, debugging or maintaining custom code, including code in Custom Liquid and edits made in Edit code
- Issues caused by third-party apps. We'll tell you if we find an app is the cause, and you can contact the app developer.
- Design work, custom sections or features Techno doesn't include
- Store setup outside the theme, such as shipping rates, payments, taxes and domains. Shopify Support helps with those at help.shopify.com.
For custom work, consider hiring a Shopify Partner.