# Support

What Techno support covers, how to reach us, and what to include so we can help quickly.

## Contact support

Use the support form: **[buglyph.com/techno-theme/support](https://buglyph.com/techno-theme/support/)**

Or email [hello@buglyph.com](mailto:hello@buglyph.com).

We reply within **two business days**, Monday to Friday, Australian Eastern Time. You'll get an automatic confirmation email when your request arrives.

## Before you contact us

Many questions are answered in the [FAQ](faq.md). If yours isn't, have these ready:

| Detail | Why we need it |
| --- | --- |
| Your name and email | So we can reply |
| Your store URL, for example `your-store.myshopify.com` | So we can see the issue |
| The Techno version | Shown in **Online Store › Themes** under the theme name |
| What you expected and what happened | So we understand the problem |
| The page address where it happens | So we can find it |
| Screenshots or a screen recording | Most issues are faster to show than describe |
| Whether you've added custom code or apps | Custom code and apps are the most common cause of theme issues |

If you'd like us to look at an unpublished theme, share a preview link from **Online Store › Themes › ⋯ › Preview › Share preview**.

## What support covers

* Questions about Techno's features and settings
* Help setting up the theme with your store's products and content
* Bugs in the theme: a broken layout, a dead link, a setting that doesn't do what this documentation says
* Guidance on theme updates

We fix confirmed bugs in a future theme update. Critical issues, such as a broken cart or checkout path, are fixed as soon as possible.

## What support doesn't cover

* Writing, debugging or maintaining custom code, including code in Custom Liquid and edits made in **Edit code**
* Issues caused by third-party apps. We'll tell you if we find an app is the cause, and you can contact the app developer.
* Design work, custom sections or features Techno doesn't include
* Store setup outside the theme, such as shipping rates, payments, taxes and domains. Shopify Support helps with those at [help.shopify.com](https://help.shopify.com).

For custom work, consider hiring a [Shopify Partner](https://www.shopify.com/partners/directory).

## See also

* [FAQ](faq.md)
* [Release notes](release-notes.md)
* [Custom code](../developer-platform/custom-code.md)