# FAQ Answers to the questions merchants ask most often about Techno. ## Colors and design ### I changed "Color palette" but some colors didn't change Those colors were changed individually, and a changed color overrides the palette. Go to Theme settings › Colors and clear each one with the clear button at the end of its field. It then shows "From palette" and follows the palette again. See [Colors & palettes](../core-concepts/theme-styles-and-color.md#overriding-a-color). ### I can't find Dreamy, Blueprint or Monolith under "Theme style" "Theme style", at the bottom of Theme settings, is Shopify's list of theme presets. Techno's three presets are Techno, Flagship and Datasheet, and each sets more than colors (see [Presets](../getting-started/presets.md)). The four palettes are in Theme settings › Colors › "Color palette". See [Colors & palettes](../core-concepts/theme-styles-and-color.md#the-four-palettes). ### My logo doesn't show Turn on Theme settings › Brand › "Use a custom logo". Uploading a "Logo" alone isn't enough: while that setting is off, the header shows your shop name. ### Can I use a different font? Will it slow down my store? Yes. Choose any font in Theme settings › Typography › "Primary font". A library font adds a font download, which is small but not free. The default system monospace font costs nothing to load. See [Typography, layout & brand](../core-concepts/typography-and-layout.md#font). ### How do I turn off the animations? Theme settings › Motion and effects: turn off "Show boot sequence on load" and "Show scanline overlay". For the blinking cursor, turn off "Show cursor" in the Hero section. A Slideshow only rotates when you turn on its "Rotate slides automatically", and shoppers can always pause it. Visitors who have reduced motion turned on in their device settings never see animations, and slideshows don't rotate for them. ### How do I change words like "Cart buffer" or "Execute checkout"? In Shopify admin, go to **Online Store › Themes**, click **⋯ › Edit default theme content** on Techno, and search for the text. See [Motion, effects & voice](../core-concepts/motion-and-voice.md#changing-the-themes-wording). ## Products and collections ### "Low stock" never appears All three must be true for a variant: 1. Shopify tracks its inventory. 2. "Continue selling when out of stock" is off. 3. The quantity is at or below the Inventory block's "Low stock threshold". See [Product page › Inventory](../features/product-page.md#inventory). ### How do I show color swatches? In Shopify admin, open the product, and link the option, such as Color, to the matching category metafield. Set a color or image for each value. Techno shows swatches automatically on the product page and in filters. To show them on product cards too, turn on Theme settings › Product cards › "Show swatches". See [Product page › Variant picker](../features/product-page.md#variant-picker) and [Product sections › Swatches](../building-pages/product-sections.md#swatches). ### Does Techno support combined listings? Yes, on Shopify Plus stores with Shopify's Combined Listings app. The variant picker loads another product of the listing in place when a shopper picks its value, on the product page, in Featured product and in quick view. See [Product page › Combined listings](../features/product-page.md#combined-listings-shopify-plus). ### The filter bar is missing or has no filters * Install Shopify's **Search & Discovery** app and add filters under **Filters**. * Check that "Enable filtering" is on in the Collection section. * Shopify doesn't offer filters for collections with more than 5,000 products. ### "Pairs well with" doesn't appear on my product pages That row uses complementary products, which you set per product in the Search & Discovery app. Until a product has complementary products, the row stays hidden. See [Product page › Product recommendations](../features/product-page.md#product-recommendations). ### Can a kit have variants? A Kit's button adds the product's first available variant, and shoppers can't choose another. Use single-variant products for kits. See [Product sections › Kits](../building-pages/product-sections.md#kits). ### How do I add a size chart or care guide? Add a Collapsible row block to the product template and connect its "Content" to a product metafield. Each product then shows its own content. See [Product page › Collapsible row](../features/product-page.md#collapsible-row). ### How do I let shoppers compare products? Add a page with the `page.compare` theme template, then turn on **Theme settings › Product cards** › "Show compare checkbox" and choose that page in "Comparison page". Shoppers tick up to three products and see them side by side. Choose the rows to compare by adding Spec rows to the comparison page's Spec table. See [Product comparison](../features/product-comparison.md). ### How do I show specs from metafields? Select the product template's Spec table block, click **Add block › Spec row**, set its "Label" and set "Product metafield" to the metafield's namespace and key, such as `specs.battery_life`. Each product shows its own value, and products without one don't show the row. Lists of text, measurements, dates and true-or-false values are formatted for you. See [Product page › Rows from metafields](../features/product-page.md#rows-from-metafields). ## Cart and checkout ### The cart says "Free dispatch unlocked." but checkout charges shipping The free dispatch messages only display the amount in Theme settings › Commerce › "Free dispatch over". Create a free shipping rate with the same minimum order price in **Settings › Shipping and delivery**. See [Cart drawer & cart page](../features/cart.md#free-dispatch-messages). ### How do I hide the free dispatch messages? Set Theme settings › Commerce › "Free dispatch over" to 0. It starts at 0, so the messages only show once you've entered an amount. ### An app adds products to the cart, but the cart drawer doesn't update Techno refreshes the drawer after its own add-to-cart buttons. Changes made by an app's own code appear after the page reloads. Ask the app developer whether it can reload the page or link to the cart after adding. ### Where do I find the order note? On the order page in Shopify admin, under **Notes**. ## Header, footer and navigation ### The account icon is missing Turn on customer accounts in **Settings › Customer accounts**. The icon only appears when accounts are on. ### The mobile menu doesn't open The mobile menu needs JavaScript. If it stopped working after you added code or an app, remove the most recent change and test again on an unmodified copy of Techno. ### My social icons don't appear Add your profile links in Theme settings › Social media, then add a **Social media** block to the footer. See [Footer](../features/footer.md#social-media). ### Payment icons don't appear They come from the payment methods enabled in **Settings › Payments**, and Footer › "Show payment icons" must be on. ## Forms ### Where do newsletter sign-ups go? To **Customers** in Shopify admin, with email marketing consent and the tag `newsletter`. ### How do I change the message shown after the contact form is sent? It reads "Message sent. Thanks for getting in touch." and makes no promise about when you'll reply. To change it, for example to add your reply time, open **Edit default theme content** and search for "Message sent". ### Where do contact form messages go? To your store's sender email, set in **Settings › Notifications**. ## Languages and markets ### Does Techno support other languages? Techno ships in English. Publish more languages in **Settings › Languages** and translate with Shopify's Translate & Adapt app. Right-to-left languages are supported. See [Markets, currencies & languages](../features/markets-and-languages.md). ### The free dispatch amount is wrong in other currencies "Free dispatch over" isn't converted between currencies. See [Markets, currencies & languages](../features/markets-and-languages.md#prices-and-currency). ## Updates and custom code ### Will I lose my changes when I update Techno? Settings and content from the theme editor carry over to the updated copy. Edits made in **Edit code** don't. See [Installing Techno › Updating Techno](../getting-started/installation.md#updating-techno). ### Can you help with custom code? Custom code isn't covered by support. See [Custom code](../developer-platform/custom-code.md#support-policy-for-custom-code). ## Still stuck? Contact us through the [support form](support.md#contact-support).